Have Questions?

Frequently asked questions

Booking a trip with our travel company is a simple process. You can visit our website and use the online booking platform to search for your desired destination, select your travel dates, and choose from a variety of flights, accommodations, and activities. Alternatively, you can contact our customer service team, who will be happy to assist you with the booking process.

We offer a wide range of destinations worldwide. Whether you're looking for a beach vacation, a city tour, an adventure trip, or a cultural experience, we have options to suit every traveler's preferences. Our destinations include popular tourist spots as well as off-the-beaten-path locations, ensuring a diverse selection for your travel needs.

Yes, we strive to offer competitive prices for all our travel packages. We work closely with our partners, including airlines, hotels, and tour operators, to negotiate the best rates possible. Additionally, we frequently run promotions and special deals to provide even more value for your money.

Absolutely! We understand that every traveler has unique preferences and requirements. We offer customizable travel packages, allowing you to tailor your itinerary to suit your specific needs. Whether you want to add extra days, include specific activities, or make any other modifications, our team will work with you to create a personalized travel experience.

Travel insurance is not automatically included in our packages. However, we strongly recommend purchasing travel insurance to protect your trip investment. Our team can provide you with information on travel insurance options, including coverage for trip cancellations, medical emergencies, lost luggage, and other unforeseen events.

We have a dedicated customer service team available to assist you throughout your trip. If you encounter any issues or have any questions, you can reach out to our team, and they will provide the necessary support and guidance. We also provide a 24/7 helpline for emergency assistance.

Yes, we understand that plans may change. You can make changes to your booking, such as modifying travel dates or accommodations, subject to availability and our terms and conditions. Please note that certain changes may incur additional fees, and it's best to contact our customer service team as soon as possible to discuss your desired modifications.

Our cancellation policy outlines the terms and conditions for canceling your booking, including any applicable fees. We understand that unforeseen circumstances may arise, and we strive to be flexible and accommodating. It's important to review our cancellation policy at the time of booking and contact our customer service team if you need to cancel your trip.

We prioritize the safety and well-being of our travelers. We closely monitor travel advisories and stay updated on the latest safety precautions. Our website and customer service team provide information on travel advisories, entry requirements, and any specific safety measures in place for your chosen destination. It's essential to stay informed and follow the recommended guidelines for a safe and enjoyable trip.

Yes, we have a loyalty program for our valued customers. By joining our loyalty program, you can earn points for each booking, which can be redeemed for future discounts or special perks.

FAQ’s for New Agents Joining Our Travel Company:

To join our travel company as a travel agent, you can start by submitting your application through our designated hiring platform. Ensure that your application includes your resume, relevant experience, and any certifications you may have in the travel industry. Our recruitment team will review your application, and if shortlisted, you will be contacted for further interviews and assessments.

While specific qualifications may vary, we generally look for candidates with a high school diploma or equivalent. Relevant certifications or a degree in travel and tourism would be advantageous. Additionally, strong communication skills, customer service orientation, attention to detail, and knowledge of popular travel destinations are highly valued.

As a new agent, you will undergo comprehensive training to familiarize yourself with our company policies, procedures, and booking systems. We provide both initial onboarding training and ongoing professional development opportunities to keep you updated with the latest industry trends. Our experienced team members will be available to guide and support you throughout your journey with our travel company.

Upon joining our travel company, you will be provided with the necessary login credentials and training to access our travel resources and booking systems. These tools will enable you to search for flights, accommodations, tour packages, and other travel-related services. You will also have access to a comprehensive database of travel information, including visa requirements, travel advisories, and destination guides.

Our travel company caters to a diverse range of clients, including individual travelers, families, corporate clients, and groups. We handle various types of travel, such as leisure vacations, business trips, honeymoons, adventure travel, and more. Our goal is to offer personalized travel experiences that meet the unique preferences and requirements of each client.

As a travel agent, you will be responsible for handling client inquiries and assisting them with their travel bookings. This includes communicating with clients via phone, email, or in-person to understand their travel needs, recommending suitable destinations and itineraries, providing price quotes, and finalizing bookings on their behalf. You will also handle any necessary documentation, such as visa applications or travel insurance.

The travel industry is dynamic and constantly evolving. As a travel agent in our company, you will have access to regular updates and newsletters that highlight the latest travel trends, new destinations, and changes in travel regulations. Additionally, we encourage our agents to attend industry events, workshops, and webinars to enhance their knowledge and stay current with industry developments.

Our travel company offers a competitive commission structure for travel agents. The commission percentage may vary depending on factors such as the type of travel service, the volume of bookings, and your level of experience. Detailed information about the commission structure will be provided during the onboarding process and can be discussed further with our team.

While we strive to ensure smooth travel experiences for our clients, unforeseen challenges can occasionally arise. As a travel agent, you will be equipped to handle such situations by providing timely assistance and support. This may include rebooking flights or accommodations, arranging alternative travel arrangements, or liaising with local partners to resolve any issues. Clear communication and a proactive approach are key to managing such challenges effectively.

We believe in fostering the professional growth and development of our travel agents. As you gain experience and demonstrate exceptional performance, opportunities for career advancement may arise. These can include roles in team leadership, product development, account management, or specialization in specific travel sectors. We also encourage continuous learning and offer training programs to help you expand your skills and knowledge within the travel industry.

In conclusion, joining our travel company as a travel agent offers an exciting opportunity to contribute to the world of travel and create memorable experiences for clients. We value our agents and provide the necessary resources, training, and support to help you succeed in this dynamic industry.

FAQs for Login and Forgot Password in a Travel Company

To log in to your account on our travel company's website, follow these steps:

  • Visit our website's login page.
  • Enter your username or email address associated with your account.
  • Enter your password.
  • Click on the "Login" button.
  • If the credentials provided are correct, you will be logged in and directed to your account dashboard.

If you have forgotten your password, don't worry! Follow these steps to reset it:

  • Go to the login page of our travel company's website.
  • Click on the "Forgot Password" link.
  • You will be prompted to enter your email address or username.
  • After entering the required information, click on the "Submit" or "Reset Password" button.
  • You will receive an email with instructions on how to reset your password.
  • Follow the instructions provided in the email to create a new password.

If you haven't received the password reset email, please check your spam or junk folder as it may have been filtered there by your email provider. If you still don't see the email, you can try the following:

  • Double-check that you entered the correct email address or username during the password reset process.
  • Add our travel company's email address to your contacts or whitelist to ensure proper delivery of future emails.
  • If the email is not in your spam or junk folder and you haven't received it after a reasonable amount of time, please contact our customer support team for assistance.

In general, for security reasons, it is not possible to change your username or email address directly from your account settings. However, if you need to update your username or email address, please reach out to our customer support team. They will guide you through the necessary steps and verify your identity to make the changes for you.

If you are unable to log in to your account despite entering the correct credentials, please try the following troubleshooting steps:

  • Double-check that you have entered your username or email address and password correctly. Pay attention to capitalization and any special characters.
  • Clear your browser cache and cookies and then attempt to log in again.
  • Try using a different web browser or device to see if the issue persists.
  • Ensure that your internet connection is stable and not causing any interruptions.
  • If the problem persists, please contact our customer support team for further assistance. Provide them with details about the issue you are facing, any error messages you are encountering, and the steps you have already taken to troubleshoot the problem.

Remember, our customer support team is available to assist you and resolve any login-related issues you may encounter.

FAQs for Sankash EMI "Travel Now, Pay Later" Option in a Travel Company:

The Sankash EMI "Travel Now, Pay Later" option is a financing solution offered by our travel company in partnership with Sankash EMI. It allows customers to book their travel now and pay for it in convenient monthly installments over a selected tenure. This option provides flexibility in managing travel expenses and enables customers to embark on their journeys without immediate full payment.

Here's how the "Travel Now, Pay Later" option with Sankash EMI generally works:

  • Select your desired travel itinerary, including flights, accommodations, and other travel services.
  • Choose the Sankash EMI "Travel Now, Pay Later" option during the payment process.
  • Provide the necessary details and complete the application for Sankash EMI's financing.
  • If approved, you will receive the confirmation of your booking and the EMI plan details, including the monthly installment amount and duration.
  • You will need to make the first installment payment, which may include any down payment or processing fees, and subsequent installments will be automatically deducted from your chosen payment method on specified dates until the EMI tenure is completed.

The "Travel Now, Pay Later" option with Sankash EMI offers several benefits, including:

  • Flexibility: It allows you to book your travel without immediate full payment, making it easier to manage your finances.
  • Convenience: The option to pay in monthly installments provides convenience and helps you plan your budget accordingly.
  • Quick Approval: The application process is generally quick and hassle-free, offering fast approval for eligible customers.
  • Competitive Interest Rates: Sankash EMI provides competitive interest rates, enabling you to enjoy affordable monthly payments.
  • Seamless Booking Experience: The integration of Sankash EMI with our travel company ensures a seamless booking experience, allowing you to focus on planning your trip.

Yes, eligibility criteria may apply to avail the Sankash EMI "Travel Now, Pay Later" option. These criteria typically include factors such as your creditworthiness, income stability, and adherence to Sankash EMI's terms and conditions. The specific requirements and eligibility guidelines will be determined by Sankash EMI. It is advisable to review their criteria or reach out to their customer support for detailed information.

Yes, you can typically modify or cancel your booking if you have chosen the Sankash EMI "Travel Now, Pay Later" option. However, any modifications or cancellations may be subject to our travel company's terms and conditions, as well as Sankash EMI's policies. It is important to review the cancellation and modification policies specific to your booking and reach out to our customer support team for assistance in making any changes or cancellations.

Please note that the Sankash EMI "Travel Now, Pay Later" option is subject to the terms and conditions set forth by Sankash EMI, including specific interest rates, fees, and repayment tenures. It is recommended to carefully review the information provided during the booking process, understand the details of the EMI plan, and contact Sankash EMI or their designated customer support for any further clarification or inquiries